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Shipping & Return

Shipping Policy

Processing Time:

Orders are processed and shipped within 1-2 business days of the order placement. We strive to dispatch your products as quickly as possible to ensure you receive them in a timely manner.

Shipping Methods:

We offer a variety of shiping options to cater to your needs. You can choose from standard, expedited, or express shippings during the checkout process. Shiping costs will vary based on your selected shipping method and delivery location.

Tracking Information:

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this information to track the status of your shipment and estimate the delivery date.

International Shipping:

We currently offer international shiping to select countries. Please note that additional customs fees, taxes, or duties may apply depending on your location. These fees are the responsibility of the customer.

 

Return Policy

Satisfaction Guarantee:

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please contact our customer service team within 30 days of receiving your product.

Returns Process:

To initiate a return, please contact our customer service team at [your contact email or phone number]. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process.

Eligibility:
  • Products must be in their original packaging and unused.
  • Returns must be initiated within 30 days of receiving the product.
Refund or Exchange:

Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. You may choose either a refund or an exchange for another product of equal value.

Return Shipping:

Customers are responsible for the cost of return shiping unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.

 

Contact Us

If you have any questions about our shipping and return policy, feel free to contact our customer service team at [your contact email or phone number]. We are here to assist you and ensure you have a positive experience with [Your Food Supplement Shop].

Thank you for choosing us for your nutritional needs!

Thank you for contacting us at TealGaia. Please leave a detailed message below and we will get back to you as soon as possible.

Please note that our working hours are 8am-8pm EST, MON-FRI (except for holidays).